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Facilities Management - Information

Already have an AiM login?

Enter Customer Requests

Our customer request page is supported on both MACs and PCs.

Don't have an AiM login?

Request for Customer Login to AiM

Enter information for customer login to AiM. With AiM login, Texas State Staff or Faculty can enter requests for work.

Need to change or add account information?

Change Account Number

When your Organization or Department replaces an account, receives a new account or needs to remove accounts in AiM, use this form to notify Facilities Management.

Step-by-Step Instructions for AiM

How to Attach a Document or Picture

Customer Request / Work Order Entry Tips

How to check the cost of a Work Order

How to check the status of a Customer Request

How to check the status of a Work Order

How to get Vehicle Gas Cost

How to Print AiM Billing Reports

How to print your Vehicle Gas Cost

How to print your Work Order

How to print your Work Order Cost

How to Create a Work Order eMail Rule

Additional Links

Safety Committee

Information on keeping a safe and healthy environment

Work Categories

Information regarding the different types of work

Winter Storm Damage Report Form

Complete and submit the following form for documentation of damages or other issues associated with the 2021 Winter Storm.