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AiM Work Requests

Requesting Work from Facilities

During Business Hours:

Submit a request for work

Customer Service: (512) 245-2824

Customer Service Email:


After Hours:

To report an urgent need, call (512) 245-2108


Visitors to campus:

Contact Us - Report a Problem

Use this link to report concerns that need attention on campus.  For visitor use only.

Ready Request Information

Facilities is excited to announce the roll-out of a new AiM user interface module called Ready Request.  Ready Request will transform the process of initiating work requests for Facilities shop response.  Rest assured, Ready Request will not replace AiM.  Instead, the new module offers a very intuitive graphical user interface to guide our customers through the work order creation process.  Ultimately, the module will simplify the work request submission process while collecting all of the pertinent information our shops require to address your Facilities requests.  


Please check the Ready Request page for more information.


The AiM page contains additional information about work orders.