| Types of Work | Requesting Procedure | Service Limitations | Cost Limitations | Time Frame |
| Emergency | Call: 245-2418 8am – 5pm | Maintenance Repair | As Required | |
| Service | FacilityFocus Customer Request | Maintenance
| As Required | Within 30 calendar days As scheduled |
| Preventative | Scheduled in advance | Preventive Maintenance | As Required | According to established frequency |
| Special Projects | Written request to the Director of Facilities Management | Major Maintenance & Repair Alterations Construction | Less than $300,000.00 | Programmed and scheduled individually |
| Capital Projects | Requests are to be addressed to the Assistant VP VPFSS for Planning, Nancy Nusbaum. | Design Engineering Construction Alteration Major renovations | Greater than $300,000.00 | Within contract limits |