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151-2 E. Sessom Dr.
Suite 104
Phone: (512) 245-2148

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Texas State > FSS Division > Facilities > Custodial Operations > Services/FAQs

Services/FAQs

Expand or Collapse all FAQs.

What is the difference between routine cleaning and special requests?

ROUTINE CLEANING: Our custodial staff routinely cleans assigned work areas of dirt and debris that includes emptying of the trash, sweeping, vacuuming, mopping, cleaning up spills and sanitizing per an assigned work schedule (work flow). Stripping/waxing floors and shampooing carpets are scheduled to be done at scheduled intervals.

SPECIAL CLEANING: Our custodial staff will perform non-scheduled cleaning requests that include unscheduled floor maintenance or cleaning not included in the custodian’s routine, requiring extra time, supplies or equipment. These requests could carry a charge requiring an account number to be provided and submitted via the Facility Focus work request system.

What are some typical calls that Custodial Operations receives?

The department encourages everyone to report any cleaning issues or sanitation situations to their local building administrative office/department or directly to Custodial Operations at 245-2181. Some example of calls that the department receives are cleanup of spills, someone getting sick, etc. Other situations reported are restocking paper goods, flooding emergencies, trash can overflows, and unlocking entrance doors.

In some cases “special cleaning requests” outside the normal routine cleaning will need a department’s account number for labor and supplies submitted into a work request through the Facility Focus program. Call the custodial office for clarification to find out if your request will result in an unexpected expenditure out of your account.

What buildings are maintained by Custodial Operations?

Custodial Operations cleans all Academic buildings, some Auxiliary and Athletic areas. To view a complete listing or to locate your building custodial supervisor go to facilities/custodial/Building-Contact-Information.html

How do I request a work order?

Work requests for cleaning issues are completed through Facility Focus. If you need assistance or need to be set up with a Facility Focus account please contact 245-2824.

Work request need to include (contact information, account #, date request needs to be completed by, room/office/lab #, detailed request information)

Will I get charged for a work request?

The majority of the work request that Custodial Operations receives has no charge to the customer. However, requests that are outside routine work may have charges applied to the request. For further inquiries, please contact the office at 512-245-2181.

I have an event coming up and need Custodians?

Requests, for a paid event, for Custodial Operations services can be submitted through Facility Focus normally carry overtime and supply cost. Please specify event type, hours of services needed, dates, identify the type of custodial services being requested (policing restrooms, clean up, etc).

I need a Custodian to unlock a room?

Custodial Operations has a “limited list” of interior doors and exterior building entrance/exit doors it unlocks on a routine basis. Department Heads have designated personnel that have keys to offices, classrooms and labs in their respective building. If you the customer (student, staff or faculty) loose or misplace your door keys please contact your supervisor, department head or UPD for assistance. The Custodial staff employees are not authorized for security and safety reasons to unlock any internal classroom doors for anyone.

Does Custodial Operations have a lost and found?

No. Custodial Operations staff will report and hand over any items to UPD if found.

We have a paper towel dispenser in our private break area, lab, or classroom. How do we order paper supplies for these?

Private areas are the responsibility of the department. You may order your supplies to replenish the dispensers by placing a customer request through Facility Focus.

Will a Custodian change a light bulb?

Custodial Operations does not change light bulbs. If a light bulb needs to be replaced a request must be done through Facility Focus. Facility Focus requests are done at the administrative/department level and are assigned to the maintenance evening crew.

I need my furniture/equipment moved?

Custodial Operations staff does not move furniture and/or equipment. Any moving requests need to be submitted to Materials Management.

The trash cans outside my building need to be emptied?

Custodial Operations services the interior trash containers. Any exterior trash containers are serviced by the Grounds Maintenance crews.

Physical Plant 151-2 E. Sessom Dr.; Suite 104; Phone: (512) 245-2148